Refund Policy


Refund Policy

Effective Date: May 26, 2026

At C & J Marketing, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

  • Items must be unused and in the same condition that you received them
  • Items must be in the original packaging
  • Proof of purchase or order confirmation is required

Certain items may not be eligible for return, including:

  • Final sale items
  • Clearance or discounted products
  • Customized or personalized items
  • Used or damaged items not caused by shipping

Refunds

Once your return is received and inspected, we will notify you regarding the approval or denial of your refund.

If approved:

  • Refunds will be issued to the original payment method
  • Processing times may vary depending on your bank or payment provider
  • Original shipping charges are non-refundable unless the return is due to our error

Exchanges

We only replace items if they are defective, damaged, or incorrect upon arrival.

If you need an exchange, please contact us with your order information and photos of the issue if applicable.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was sent
  • The item arrived damaged
  • The product is defective

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Photos of the product and packaging if possible

Non-Returnable Items

The following items are non-returnable:

  • Gift cards
  • Downloadable or digital products
  • Personalized or custom-made products
  • Clearance or final sale items

Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Once an order has shipped, it cannot be canceled and must follow the return process outlined above.

Contact Information

If you have questions regarding returns or refunds, please contact us:

C & J Marketing
5900 Pine Hall Road
Phone: (336) 462-7297

Email: John@cjm-llc.org